Terms of Business Statement

Insurance Claims Management is regulated by the Central Bank of Ireland, Registration No C41315, to undertake insurance mediation as Loss Assessors under the European Communities (Insurance Mediation) Regulations 2005 (as amended). A copy of our Statement of Authorised Status is available on request. Max Percy & Associates Ltd is subject and must comply with the Central Bank Codes of Conduct, including the consumer Protection Code, which offer protection to consumers. The codes can be found on the Central Banks website at www.centralbank.ie

Remuneration Structure

We do not charge for our initial consultation. The fee for our service is a percentage of the settlement and will be explained to you at our initial site inspection and given to you in writing. This fee varies depending on a number of factors, but the standard fee is 10% if the final settlement amount paid, or as agreed with you in advance. This fee agreement will also be payable for all interim payments, but the end total of fees owing shall not exceed that as originally agreed.

We reserve the right to amend this fee should the complexity of the service result in an increase in the time spent in claim negotiation on your behalf. We confirm that any addition to the fee will be agreed with you in advance of any increased charge being applied. Our Loss Assessing services will cease to apply during further fee negotiation.

Loss Assessing fees are payable directly to our firm 10 days from issue of the settlement cheque by the Insurance Company. We will only process an application for any retention money held by the insurance company once fees are paid.

Services Provided

As a Loss Assessor we provide a professional property damage loss assessing service to our clients. On our clients behalf we prepare manage and negotiate damage claims and deal with the insurance company liable for the claim or their appointed intermediary or Loss Adjuster

We provide Public Loss Assessing (PLA) for the Commercial, Residential and Industrial sectors.

Conflicts of Interest

It is our policy to avoid any conflicts of interest. In the inlikely case of a conflict if interested being identified the Managing Director will advise you immediately and will not proceed without your consent.

Data Protection

We collect your personal details in order to provide the highest standard of service to you. We take great care with the information provided; taking steps to keep it secure and to ensure it is used only for legitimate purposes. To fulfil these objectives we may share information with other affiliated professionals. The information with other affiliated professionals. The information and other data provided to our office may be used to advise you of products and services we may offer from time to time.

You have the right at any time to request a copy of any ‘personal data’ within the meaning of the Data Protection Act 1988 (as amended or re-enacted from time to time).

Complaints Procedure

We have a written complaints procedure for the effective handling of all complaints:

  • We will acknowledge receipt of your complaint in writing within 5 working days
  • A written up date will be issued to you every 20 days by a nominated individual within our firm
  • A comprehensive response to your complaint will be issued within 40 days or receipt of your initial complaint
  • In the event of any failure to resolve your complaint you may raise this matter with the Financial Services Ombudsman Bureau.
  • Our full Complaints Procedure is available on request

Duty to Disclose Information

It is your responsibility to provide complete and accurate information when making a claim. Failures to disclose any material information to your insurers could invalidate your insurance cover and could mean that the claim will not be paid and the insurance policy is cancelled. You will be responsible for the validity of any invoices, receipts and other documentation submitted in support of your claim.

Insurance Claims Management

9 Wellington Square,

Cork City,

Co. Cork

021 454 4547

087 2660 326

Personal service and over two decades in the insurance claims industry. Call us today.

021 4544547